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Frequently Asked Questions General Questions How long will it take to get my stuff? We ship them via U.S. mail as soon as we receive your online order. Expect your CD to arrive within 7-14 days. Will I get a confirmation email or something? Yes. We will personally send you a confirmation email with the details of your order. Questions about Online Ordering What credit cards can I use? CCNow accepts VISA, MasterCard, American Express, and Discover cards. Questions about CCNow What is CCNow? CCNow is our online ordering partner. They enable us to accept online credit card orders. How does CCNow work? After you select your merchandise from the SleanGear store and press the "View Shopping Cart" or "Checkout" buttons, you will be taken to the secure server at CCNow. This allows you to purchase items with a major credit card from CCNow. How will this charge show up on my bill? All orders are then billed to customers' credit cards under the generic name "CCNow". Do warranties still apply? Absolutely. Is it secure? Yes, CCNow runs a secure SSL server. Encrypted documents cannot be accessed by unauthorized parties. What company runs this service? Headquartered in Newark, Delaware, CCNow is a small business specializing in Internet-based sales and systems design. Its parent company, CCI Marketing Group, was founded in 1996 and is privately held. What if I have a billing inquiry? 24 hours a day, call toll free 1-877-CCNOW-77 or E-mail service@ccnow.com. Or find CCNow on the Web at CCNow. CCNow will respond to your question within one business day. |